{"id":2323,"date":"2024-04-22T10:20:59","date_gmt":"2024-04-22T10:20:59","guid":{"rendered":"https:\/\/acheron.qodeinteractive.com\/?page_id=2323"},"modified":"2025-09-04T00:28:17","modified_gmt":"2025-09-04T00:28:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/sgrcorporation.com\/?page_id=2323","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2323\" class=\"elementor elementor-2323\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78eed36 e-con-full e-flex e-con e-parent\" data-id=\"78eed36\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-8a327fd e-con-full e-flex e-con e-child\" data-id=\"8a327fd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e292f6a e-con-full e-flex e-con e-child\" data-id=\"e292f6a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8734b8 elementor-widget__width-initial elementor-widget elementor-widget-acheron_core_section_title\" data-id=\"a8734b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left  \">\n\t\t<h3 class=\"qodef-m-title\" style=\"color: #FFFFFF\">\n\t\t\t\t\tDocuments and <span class=\"qodef-m-underlined\">Resources.<\/span>\t\t\t<\/h3>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2680f6d e-con-full qodef-elementor-content-grid qodef-extended-grid qodef-extended-grid--right qodef-extended-grid-disabled--880 e-flex e-con e-parent\" data-id=\"2680f6d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ca25768 e-con-full e-flex e-con e-child\" data-id=\"ca25768\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6166b85 e-con-full qodef-elementor-content-grid qodef-extended-grid qodef-extended-grid--right qodef-extended-grid-disabled--880 e-flex e-con e-child\" data-id=\"6166b85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3e3eaeb e-con-full e-flex e-con e-child\" data-id=\"3e3eaeb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f0a2cc elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-acheron_core_section_title\" data-id=\"3f0a2cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left  \">\n\t\t<h3 class=\"qodef-m-title\" style=\"color: #131254\">\n\t\t\t\t\tDocuments\t\t\t<\/h3>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f685f7 e-con-full qodef-elementor-content-grid qodef-extended-grid qodef-extended-grid--right qodef-extended-grid-disabled--880 e-flex e-con e-child\" data-id=\"0f685f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-99c2dc3 e-con-full e-flex e-con e-child\" data-id=\"99c2dc3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec5074f elementor-widget-mobile__width-inherit elementor-widget__width-initial elementor-widget elementor-widget-acheron_core_number_list_items\" data-id=\"ec5074f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_number_list_items.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-number-list-items qodef-layout--number-top   qodef--border\">\n\t\t\t<ul class=\"qodef-m-list\" style=\"--items-title-color: #000000\">\n\t\t\t\t\t\t\t\t<li class=\"qodef-m-list-item\" >\n\t\t<p class=\"qodef-m-list-item-title\">\n\t\t\t\t2025 Annual Cargo Coverage Guide\t\t\t<\/p>\n<\/li>\n\t\t\t\t\t\t\t\t<li class=\"qodef-m-list-item\" >\n\t\t<p class=\"qodef-m-list-item-title\">\n\t\t\t\tFormal Complaints Guide\t\t\t<\/p>\n<\/li>\n\t\t\t\t\t\t\t\t<li class=\"qodef-m-list-item\" >\n\t\t<p class=\"qodef-m-list-item-title\">\n\t\t\t\t\t<a class=\"qodef-m-list-link\" itemprop=\"url\" href=\"https:\/\/buy.stripe.com\/cNi28s6safcFfSX7rF9oc00\" target=\"_blank\">\n\t\t\t\tPay my Policy\t\t\t\t\t<\/a>\n\t\t\t<\/p>\n<\/li>\n\t\t\t\t<\/ul>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9a2733 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-acheron_core_number_list_items\" data-id=\"e9a2733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_number_list_items.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-number-list-items qodef-layout--number-top   qodef--border\">\n\t\t\t<ul class=\"qodef-m-list\" style=\"--items-title-color: #000000\">\n\t\t\t\t\t\t\t\t<li class=\"qodef-m-list-item\" >\n\t\t<p class=\"qodef-m-list-item-title\">\n\t\t\t\tClaims Process Guide\t\t\t<\/p>\n<\/li>\n\t\t\t\t\t\t\t\t<li class=\"qodef-m-list-item\" >\n\t\t<p class=\"qodef-m-list-item-title\">\n\t\t\t\tCancel a Policy Guide\t\t\t<\/p>\n<\/li>\n\t\t\t\t<\/ul>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8297b24 e-con-full qodef-elementor-content-grid e-flex e-con e-parent\" data-id=\"8297b24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e66251b elementor-widget__width-initial elementor-widget elementor-widget-acheron_core_section_title\" data-id=\"e66251b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--center  \">\n\t\t<h1 class=\"qodef-m-title\" >\n\t\t\t\t\tFrenquently asked questions\t\t\t<\/h1>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f42ca52 elementor-widget__width-inherit elementor-widget elementor-widget-acheron_core_accordion\" data-id=\"f42ca52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-accordion clear qodef-behavior--accordion qodef-layout--simple \">\n\t<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">What is the Annual Cargo Coverage Program?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p data-start=\"414\" data-end=\"763\">Our Annual Cargo Coverage Program provides businesses with year-round, all-risk protection for goods in transit. Instead of purchasing coverage shipment by shipment, clients secure a pre-approved annual policy with defined per-shipment and aggregate limits. This ensures predictable costs, streamlined declarations, and peace of mind for every load.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Who issues the insurance coverage?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Stratton Global Risk (SGR) is not an insurer. We act as a licensed facilitator, giving our clients direct access to international cargo insurance markets. Policies are underwritten and issued through our brokerage partners and their global insurance networks. This model allows us to provide competitive pricing and broad coverage without being tied to a single carrier.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">What risks are covered?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p data-start=\"1232\" data-end=\"1318\">The Annual Program provides <strong data-start=\"1260\" data-end=\"1281\">all-risk coverage<\/strong>, which typically protects against:<\/p><ul><li data-start=\"1321\" data-end=\"1377\">Loss or damage due to theft, pilferage, or misdelivery<\/li><li data-start=\"1380\" data-end=\"1426\">Damage from handling, loading, and unloading<\/li><li data-start=\"1429\" data-end=\"1489\">Marine perils such as heavy weather, stranding, or sinking<\/li><li data-start=\"1492\" data-end=\"1552\">Fire, collision, overturn, or derailment in inland transit<\/li><li data-start=\"1555\" data-end=\"1586\">General Average contributions<\/li><\/ul><p data-start=\"1588\" data-end=\"1669\">Exclusions and conditions may apply, which will be clearly stated in each policy.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">How does the declaration process work?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p data-start=\"1728\" data-end=\"2088\">Clients enrolled in the Annual Program are required to declare shipments at least <strong data-start=\"1810\" data-end=\"1840\">48 hours prior to dispatch<\/strong> through the SGR Declaration Portal. Once declared, our operations team reviews the submission and a shipment certificate is issued under your annual policy. Declarations ensure compliance with program terms and activate coverage for each shipment.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">What are the coverage limits?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<ul><li data-start=\"2140\" data-end=\"2235\"><strong data-start=\"2140\" data-end=\"2163\">Per-Shipment Limit:<\/strong> up to <strong data-start=\"2170\" data-end=\"2186\">$500,000 USD<\/strong> (standard; higher limits available on request)<\/li><li data-start=\"2238\" data-end=\"2347\"><strong data-start=\"2238\" data-end=\"2271\">Aggregate Annual Limit (AAL):<\/strong> based on projected annual shipping volumes and agreed at policy inception<\/li><\/ul><p data-start=\"2349\" data-end=\"2442\">Both limits are fixed within the annual agreement to provide clarity and financial certainty.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Who should consider the Annual Program?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p data-start=\"2502\" data-end=\"2530\">This program is ideal for:<\/p><ul><li data-start=\"2533\" data-end=\"2602\">Importers, exporters, and freight forwarders with regular shipments<\/li><li data-start=\"2605\" data-end=\"2669\">Businesses moving fragile, high-value, or time-sensitive cargo<\/li><li data-start=\"2672\" data-end=\"2742\">Companies seeking predictable premiums and simplified administration<\/li><li data-start=\"2745\" data-end=\"2832\">Organizations that want coverage certainty rather than negotiating one-off certificates<\/li><\/ul>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">How are premiums structured?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Premiums are calculated using shipment values, volumes, and commodity type. The annual cost is broken into <strong data-start=\"2988\" data-end=\"3012\">monthly installments<\/strong>, with a minimum monthly premium required to maintain program access. This structure balances affordability with comprehensive protection.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">What happens if a claim arises?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p data-start=\"3202\" data-end=\"3493\">In the event of loss or damage, clients submit claims directly through SGR. Our dedicated claims division coordinates with underwriters and adjusters to ensure fair and efficient settlement. Most claims are resolved within <strong data-start=\"3425\" data-end=\"3448\">14\u201321 business days<\/strong>, subject to documentation and investigation.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">What is SGR\u2019s role?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p data-start=\"3533\" data-end=\"3552\">SGR\u2019s role is to:<\/p><ul><li data-start=\"3555\" data-end=\"3616\">Provide clients access to wholesale cargo insurance markets<\/li><li data-start=\"3619\" data-end=\"3682\">Facilitate annual program enrollment and ongoing declarations<\/li><li data-start=\"3685\" data-end=\"3738\">Ensure compliance with coverage terms and timelines<\/li><li data-start=\"3741\" data-end=\"3785\">Support clients through the claims process<\/li><\/ul><p data-start=\"3787\" data-end=\"3935\">SGR is <strong data-start=\"3794\" data-end=\"3822\">not an insurance company<\/strong>. Policies are issued through global brokerage and underwriting partners who specialize in marine and cargo risk.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">How do I get started?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">+<\/span>\n\t\t<span class=\"qodef-icon--minus\">-<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Contact our team to request an application form and quotation. Once approved, you\u2019ll receive your Annual Coverage Agreement, portal access, and program onboarding. From there, every shipment is covered as long as it\u2019s declared within program rules.<\/p>\t<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84a5912 e-con-full qodef-elementor-content-grid e-flex e-con e-parent\" data-id=\"84a5912\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2fbec4 elementor-widget elementor-widget-acheron_core_section_title\" data-id=\"d2fbec4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left  \">\n\t\t<h4 class=\"qodef-m-title\" style=\"color: #FFFFFF\">\n\t\t\t\t\tHave more questions? Ask us, we\u2019d love to answer!\t\t\t<\/h4>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2628ea elementor-widget elementor-widget-acheron_core_button\" data-id=\"e2628ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"acheron_core_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"qodef-shortcode qodef-m  qodef-button qodef-layout--textual  qodef-html--link\" href=\"tel:+1%20604%20229%200170\" target=\"_self\" style=\"--qode-button-color: #FFFFFF;--qode-button-hover-color: #FFFFFF;font-size: 18px;font-weight: 500\">\n\t\t<span class=\"qodef-m-text\">+1 604 229 0170<\/span>\n<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Documents and Resources. Documents 2025 Annual Cargo Coverage Guide Formal Complaints Guide Pay my Policy Claims Process Guide Cancel a Policy Guide Frenquently asked questions What is the Annual Cargo Coverage Program? + &#8211; Our Annual Cargo Coverage Program provides businesses with year-round, all-risk protection for goods in transit. Instead of purchasing coverage shipment by [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-2323","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sgrcorporation.com\/index.php?rest_route=\/wp\/v2\/pages\/2323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sgrcorporation.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sgrcorporation.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sgrcorporation.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sgrcorporation.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2323"}],"version-history":[{"count":5,"href":"https:\/\/sgrcorporation.com\/index.php?rest_route=\/wp\/v2\/pages\/2323\/revisions"}],"predecessor-version":[{"id":11312,"href":"https:\/\/sgrcorporation.com\/index.php?rest_route=\/wp\/v2\/pages\/2323\/revisions\/11312"}],"wp:attachment":[{"href":"https:\/\/sgrcorporation.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}